Legal
Terms of service
1. Who these terms are between
These terms are a contract between you (the customer) andCloud Telecom Group, the company operating the osdo cloud brand and the osdocloud.com website, with its registered address atValide-i Atik Mah. Nuh Kuyusu Cad. No: 219/4, 34664 Üsküdar / Istanbul / Türkiye. Trade registry no: {TODO: trade registry no} · Tax no: {TODO: tax no}.
By ordering or using any osdo cloud service you accept these terms, theAcceptable Use Policy, theService Level Agreement, theRefund Policy and thePrivacy Policy, which together form the whole agreement.
2. The services
We provide web hosting, WordPress hosting, reseller hosting, managed cloud servers, cloud servers, domain registration, SSL certificates and email hosting, as described on this website at the time of your order. Plan specifications (resources, limits, features) are those published on the relevant product page, which forms part of this agreement.
We may improve or change the underlying technology at any time, provided the service you pay for is not materially reduced. Features explicitly marked as being in preparation or subject to confirmation are not guaranteed until published as standard.
3. Your account
- You must provide accurate, current contact information and keep it updated — notices sent to your registered email count as delivered.
- You are responsible for safeguarding your credentials and for all activity under your account, including that of your own clients on reseller plans.
- You must be at least 18 years old, or use the services through a legal guardian or entity.
4. Payment, terms and renewal
- All prices are in US dollars (USD) and exclude VAT and similar taxes, which are itemized on your invoice where applicable.
- Billing cycles are monthly, 12 months or 24 months. Introductory prices apply to the first term only; services renew at the regular rate published on the product page at the time of your order.
- Renewal invoices are issued before the renewal date. Services unpaid after the due date may be suspended and, after continued non-payment, terminated with data deletion following the retention window in section 6.
- Refunds are governed by the Refund Policy, including the 7-day money-back guarantee where it applies.
5. Your responsibilities
You agree to use the services lawfully and in line with theAcceptable Use Policy. You are responsible for the content you (or your clients) host, for licensing of software you install, and for maintaining your own copies of data you cannot afford to lose — our backups are an operational safety net, not an archival guarantee.
6. Suspension and termination
- We may suspend a service immediately where it is used in breach of the AUP, threatens platform stability or security, or upon a binding order of a competent authority.
- Where practical, we notify you and give you a chance to remedy before or during a suspension.
- You may cancel any service effective at the end of its paid term. After termination, account data is deleted after a grace period of 14 days unless the law requires longer retention.
- Persistent or serious breaches entitle us to terminate the agreement without refund of the current term, without prejudice to the Refund Policy where it applies.
7. Service levels
Our uptime commitment is 99.9% per calendar month, measured and credited as set out in the SLA. The credits in the SLA are your sole remedy for availability shortfalls.
8. Liability
- Nothing in these terms limits liability that cannot be limited under applicable law (including liability for intent or gross negligence).
- Otherwise, our total liability for all claims in any 12-month period is capped at the fees you paid us for the affected service in that period.
- We are not liable for indirect or consequential loss — including lost profits, lost data (see section 5), or reputational harm — to the extent permitted by law.
- The services are provided for professional use; we make no warranty of fitness for any particular purpose beyond the published specifications.
9. Changes to these terms
We may update these terms as the services and the law evolve. Material changes are announced by email and on this page at least 14 days before taking effect; continued use after that date is acceptance. The "Last updated" date above always reflects the current version.
10. Governing law and jurisdiction
This agreement is governed by the laws of theRepublic of Türkiye. TheIstanbul (Anadolu) courts and enforcement offices have exclusive jurisdiction over any dispute arising from or connected with it.
11. Contact
Questions about these terms: info@osdocloud.com· billing matters: billing@osdocloud.com· +90 216 344 5604 (24/7).