Legal
Refund policy
1. The 7-day money-back guarantee
New shared hosting, WordPress hosting, reseller hosting and email hosting plans are covered by a7-day money-back guarantee, counted from the day the service is activated. If we're not the right fit, tell us within that window and the plan fee comes back — no forms, no interrogation.
2. What is not refundable
- Domain registrations, renewals and transfers — registries charge us the moment a name is registered, and that charge is final.
- SSL certificates once issued by the certificate authority.
- Server time already used on managed cloud server and cloud server plans — these are provisioned resources billed for the time they run.
- Fees for a term you have already renewed into and used beyond the guarantee window.
3. Servers (managed and self-managed)
Server plans don't carry the 7-day guarantee because resources are reserved for you from day one. If a server isn't working out, contact us early — unused full months of a prepaid term can be credited toward other services at our reasonable discretion.
4. How to claim
- Email billing@osdocloud.com from your account's registered address, naming the service and order.
- Refunds go back to the original payment method, normally within 7 business days of confirmation.
- Taxes and payment-processor fees are refunded to the extent the processor returns them to us.
5. Fair use of the guarantee
The guarantee exists so trying us is risk-free once — it applies to your first order of a given service type, not to repeated sign-ups for the same service. Statutory withdrawal rights that apply to you remain unaffected by anything on this page.
6. Questions
Unsure whether your case is covered? Ask first:billing@osdocloud.com or+90 216 344 5604 (24/7). A human answers, and we'd rather solve the problem than argue the policy.